Your privacy matters to us. This Privacy Policy explains exactly what personal data juan365.ph collects, how we use it, and the rights you have as a player based in the Philippines.
The six most important things to know about how juan365.ph handles your personal data
This Privacy Policy ("Policy") describes how juan365.ph ("the Company," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("Player," "User," or "you") who access and use the juan365.ph website, mobile platform, and all associated services (collectively, the "Platform").
juan365.ph is committed to protecting the privacy and security of your personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission (NPC) of the Philippines.
This Policy should be read together with our Terms & Conditions, which are available on the Terms & Conditions page. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.
juan365.ph collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include, but are not limited to, the following:
juan365.ph collects personal data through the following means:
juan365.ph processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your juan365.ph player account, including authentication and security. |
| Identity Verification | Verifying your identity and age (21+) in compliance with KYC and anti-money laundering obligations. |
| Payment Processing | Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods. |
| Gaming Services | Providing access to casino games, sports betting, bingo, slots, and other Platform features. |
| Regulatory Compliance | Meeting obligations under Philippine gaming regulations, anti-money laundering laws, and tax reporting requirements. |
| Responsible Gaming | Monitoring gaming behaviour to identify problem gambling indicators and administering self-exclusion and limit-setting tools. |
| Customer Support | Responding to your enquiries, resolving disputes, and improving our support services. |
| Marketing & Promotions | Sending promotional offers, bonus notifications, and rewards updates where you have opted in to receive such communications. |
| Platform Improvement | Analysing usage patterns to improve Platform performance, user experience, and game offerings. |
| Fraud Prevention | Detecting and preventing fraudulent activity, cheating, collusion, and other prohibited conduct. |
Under the Data Privacy Act of 2012, juan365.ph processes your personal data on the following legal bases:
juan365.ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
We engage trusted third-party service providers to assist in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
juan365.ph may disclose your personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or part of the Company's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. We will notify you of any such transfer via email or a prominent notice on the Platform.
juan365.ph retains your personal data for as long as your account remains active and for such additional period as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
As a general guide, the following retention periods apply:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
juan365.ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
juan365.ph uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and deliver relevant content. The types of cookies we use are as follows:
These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
These cookies collect anonymised information about how players use the Platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve Platform performance and user experience.
These cookies remember your preferences and settings, such as your preferred language, display settings, and responsible gaming limits, so you do not need to re-enter them each time you visit.
Where you have consented, marketing cookies may be used to deliver promotional content relevant to your interests. You can withdraw consent for marketing cookies at any time through your browser settings.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan365.ph:
To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days in accordance with NPC guidelines.
The juan365.ph Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has registered on the juan365.ph Platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.
juan365.ph primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or international payment processors — we ensure that such transfers are subject to appropriate safeguards, including contractual data protection clauses that meet the standards required by the Data Privacy Act of 2012 and NPC regulations.
By using the juan365.ph Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
The juan365.ph Platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the juan365.ph Platform and does not cover the data practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit, as juan365.ph has no control over and accepts no responsibility for their content or data practices.
juan365.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material, we will notify registered players via email or a prominent notice on the Platform at least fourteen (14) days before the changes take effect. Your continued use of the juan365.ph Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juan365.ph, please contact our Data Protection Officer through any of the following channels:
If you are not satisfied with our response to your privacy enquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.
Now that you know how we protect your privacy, enjoy the full juan365.ph experience — 500+ games, instant GCash payouts, and a rewards program built for Filipino players.
Must be 21 or older to register and play. Please gamble responsibly.